Hospitalized Pets Progress Reports

You are welcome to call at any time for an update on your hospitalized pet. The doctor may not be able to speak with you personally, but can get a message to you regarding your pet's status. Typically, each day a technician will make calls in the morning, providing each client with an update on their pet.  The doctors will be conducting medical rounds of the hospitalized patients during this time and will try and contact owners later in the day once treatments have been administered.

When the doctor contacts you you will learn how your pet is doing, what the plan is for the day and an update on the status of the charges. If for some reason your contact person is unable to speak with the doctor during that time, please feel free to call during the day for an update. 
If an extended stay at the Orchard Park Veterinary Medical Center or additional treatment becomes necessary, you will be informed of the medical status of your pet and the status of your bill. You will be asked for approval of the additional recommended services, given an increased estimate range and be asked to leave additional deposits. 

To prevent miscommunication, we prefer to speak with one person (preferably the owner) about the care of your pet. Please designate a contact person and indicate that person's phone number(s) where he/she can be reached. It is our policy to update you by telephone at least once daily on the progress of your pet. Sometimes incoming calls may require leaving a message. This is because the doctors and staff are providing care to patients and are unable to be interrupted at that time. Calls are returned at the earliest opportunity. If your call is an emergency, please indicate this to the client services representative and the message will be forwarded immediately.

Progress Reports to Regular or Referring Veterinarians

We will make every effort to keep your regular or referring veterinarian aware of the status of your pet.  Referring veterinarians can expect to receive faxed reports from the attending doctors, generally daily.  Regular veterinarians will receive a faxed copy of the patient's record.