Focus on Communications

To help coordinate communications, we've added a telephone technician to answer any questions regarding our services, patient updates and client concerns.  This is in addition to a voicemail system in place so that you may receive updates on patients you refer here, as well as leave messages for the attending veterinarian or specialist. Additionally, we have streamlined our procedures, and created a staff training program to ensure timely and effective communications throughout the entire organization.

In addition to these new policies, we're ensuring our support staff has the best tools available to strengthen communications, including computer systems to expedite appointment scheduling and information exchange with you, our referring practices. 

When you call for an update about a patient that you referred to OPVMC, you will be prompted to leave a message in the technician's voicemail.  The technician or attending veterinarian will return your call with an update.  Please be sure to leave clear information about the patient you referred and a contact number for you.  In addition, we will fax a status update sheet after rounds each morning after the attending veterinarian has had a chance to examine the patient and write the update about the patient's care. 

These procedures have dramatically reduced phone hold times for clients, veterinarians, and their office staff.  We hope our improved system provides you with the communication you desire.