Focus on Communications
To help coordinate communications, we've added a telephone technician to answer any questions regarding our services, patient updates and client concerns. This is in addition to a voicemail system in place so that you may receive updates on patients you refer here, as well as leave messages for the attending veterinarian or specialist. Additionally, we have streamlined our procedures, and created a staff training program to ensure timely and effective communications throughout the entire organization.
In addition to these new policies, we're ensuring our support staff has the best tools available to strengthen communications, including computer systems to expedite appointment scheduling and information exchange with you, our referring practices.