The OPVMC Phone System

You will be greeted by our auto attendant, which will guide you through the following steps.  With the assistance of the auto attendant and voicemail system we have found we could serve more of our clients on a daily basis than previously. We are aware some clients are confused by the system, however it has made it possible to address your needs more efficiently.

We make every effort to answer every call but due to the high volume of calls you may end up leaving a message.  Please leave the information requested on the voice mail so we can retrieve the information and return your call in a timely manner.

Should you have an emergency with your pet please DO NOT leave a message.  Call back and press option 1 for emergencies.

The following is the auto attendant greeting that you will hear when you call our hospital:

Greeting:

Hello, you have reached the Orchard Park Veterinary Medical Center at our new location, 3930 North Buffalo Road in Orchard Park, NY.

Please listen carefully to the following menu options as our menu selections have changed.
 

If you have an emergency, press 1 now.
 
If you would like to schedule an appointment, press 2 now.
 
If you are a veterinarian, press 3 now.
 
If you are calling about a pet in the hospital or have a medical question, press 4 now.
 
If you are calling to refill a prescription for your pet press 5 now.
 
If you would like to leave a message for a veterinarian or other staff member press 6 now.
 
If you’d like to hear the menu options again, please press 7 now.