From Primary Care to Advanced Diagnostics: Explore Our Services
Orchard Park Veterinary Medical Center offers referral services for our board-certified internists, surgeon, neurologist and oncologist. Please note: We do not provide routine preventive care for a referred patient..
How to Refer a Patient
To refer a patient to one of our board-certified veterinarians for treatment or a second opinion in internal medicine, oncology or surgery, or neurology
- Refer and access medical records via the rDVM Referral Portal
- Call our main number (716) 662-6660
- Email your referral letter and patient records to contact@opvmc.net or fax to (800)-284-0306.
- Click to open and print our Referral Form. Please complete and fax back to (800) 284-0306
Please be sure to send a complete referral letter, copies of any completed blood work, and any X-rays. Once treatment has concluded, it is expected that the patient returns to the referring veterinarian. Other than emergencies, we will not see outside patients without an accompanying referral letter.
Specialist’s Availability
Internal Medicine
- Kevin Kumrow, DVM, DACVIM: Dr. Kumrow conducts referral consultations on Monday, Wednesday, Thursday and Friday mornings. He has procedure time on each of those days for both outpatients and hospitalized patients. He is available for our attending veterinarians for consultations whenever he is “in” at OPVMC. He is not available on Tuesdays, weekends, or holidays.
- Melanie Hall, MS, DVM, DACVIM: Dr. Hall conducts referral consultations on Tuesday, Wednesday, Thursday and Friday mornings. She has procedure time on each of those days for outpatients and hospitalized patients. She is available for consultations for our attending veterinarians whenever she is "in" at OPVMC. She is not available on Mondays, weekends or holidays.
- Erin Toone, DVM: Dr. Toone conducts referral consultations on Monday, Tuesday, Wednesday, and Thursdays. She has procedure time on each of those days for outpatients and hospitalized patients. She is available for consultations for our attending veterinarians whenever she is "in" at OPVMC. She is not available on Fridays, weekends or holidays.
Surgery
- Paul A. Kloc II, MA, DVM: Dr. Kloc conducts referral consultations on Mondays and Wednesdays. He has designated procedure time on Tuesdays and Fridays. Dr. Kloc is available for consultations for our attending veterinarians whenever he is “in” at OPVMC. He is not available on Thursdays, weekends, or holidays.
- In addition, we also have locum Board Certified Veterinary Surgeons that visit OPVMC on a rotating basis to perform both consultations and surgery.
Neurology & Neurosurgery
- Arielle Herberger, DVM, DACVIM (Neurology): Dr. Herberger joined the team in September 2022. In her full-time capacity at OPVMC, Dr. Herberger sees consultations, and performs both procedures and surgery, as well as, provides emergency diagnostic and surgery services as needed.*** See note below
Oncology
- Ashley Case, DVM, DACVIM (Oncology): Dr. Case performs medical oncology consultations and chemotherapy on an outpatient basis during normal business hours. She is not available on Fridays, weekends or holidays.
To learn more about any of the doctors above please click their name.
Focus on Communications
To help coordinate communications, we have a telephone technician to answer medical or emergency questions regarding our services, patient updates, and client concerns. Our voicemail system allows you to leave messages for the attending veterinarian or specialist. In addition, for hospitalized cases you receive a status update via fax after rounds each morning.
When you call for an update about your patient, leave a message in the technician’s voicemail. The technician or attending veterinarian will return your call. Please be sure to leave clear information about the patient you referred and a contact number.
Information for Pet Owners Referred from Other Hospitals
General Referral Policy: If you have been referred to us by your local veterinarian, please understand that once your pet has completed treatment for the specifically diagnosed problem, routine veterinary care will be resumed by your regular veterinarian. We will not see other pets or the same pet for a different problem, unless there is an accompanying referral letter from the regular veterinarian. We will however see ANY PET at ANY TIME in the event of an EMERGENCY.
Your Pet's Medical Records: We are not affiliated with your regular veterinarian but we do share a relationship with them in that we share a common goal in caring for your pet as a team. They have entrusted us to care for your pet and we take that role very seriously.
Since we are not affiliated with your regular veterinarian and although we have electronic medical records; a universally accessible electronic medical record database does NOT yet exist in veterinary medicine as it does in human medicine; therefore we DO NOT have access to your pet's medical records, x-rays or lab work unless you or your veterinarian provide them to us. In order to treat your pet appropriately, we must receive your pet’s medical records and the completed Referral Form prior to scheduling a consultation with a specialist. Thank you for your understanding and cooperation.
Contact Us
Whether you are a client or a referring veterinarian, we invite you to schedule an appointment today. Our friendly staff is always available to answer questions and provide exceptional care for your pet.